Terms and Conditions

1. Agreement to Terms

These Terms and Conditions (“Terms”) govern your use of pinoystoreonline.com (“Site”) and your purchase of products from Pinoy Store Online (“we,” “us,” “our”). By accessing the Site or placing an order, you agree to these Terms.

2. Eligibility

You must be of legal age to enter into a binding contract in your country. By using this Site, you represent and warrant that you meet this requirement.

3. Products and Information

● We sell grocery and related items for export.
● Product descriptions and images are provided in good faith but may vary by batch, manufacturer updates, or packaging.
● Always check product labels and expiry dates upon receipt.

4. Orders and Acceptance

● Your order is an offer to purchase.
● We may accept or decline any order (e.g., due to stock availability, compliance issues, pricing errors, or suspected fraud).
● Acceptance occurs when we dispatch your order and send a confirmation email.

5. Prices, Taxes and Duties

● Prices are shown in the currency indicated at checkout.
● Import duties, customs fees, and taxes are the responsibility of the buyer unless
otherwise stated.
● Final payable amounts may vary depending on customs assessment in your country.

6. Payments

● Payments are processed securely via bank to bank transactions or by third-party
gateways (e.g., Shopify Payments, PayPal).
● We do not collect or store credit card numbers or bank account details.
● Orders may be canceled if payment fails verification.

7. Shipping and Delivery

● We ship internationally, including to the Pacific Islands, Aisa, EU, UK, and California
(USA).
● Delivery times are estimates and subject to customs clearance and carrier delays.
● Risk of loss passes upon delivery to the shipping carrier unless local law provides
otherwise.

8. Returns and Refunds

● Returns are accepted only if items are defective, damaged, or incorrect, upon approval.
● Notify us within 10 days of delivery or arrival with invoice number, order number,
photos, and description.
● Refunds or replacements will be processed after verification.

9. Customer Responsibilities

● You are responsible for ensuring that products are permitted for import in your country.
● You must verify importer license requirements and provide accurate shipping details.
● You must check all allergen, ingredient, and nutritional details before use.

10. User Content (Reviews and Comments)

● By submitting reviews, you grant us a worldwide, royalty-free license to use and display your content.
● You agree not to post unlawful, defamatory, or offensive content.
● We may remove or moderate submissions at our discretion.

11. Intellectual Property

● All site content (logos, text, graphics, product listings, and trademarks) are owned by or licensed to us.
● You may not copy, reproduce, or distribute without our written permission.

12. Limitation of Liability

To the fullest extent permitted by law:
● We are not liable for indirect, incidental, or consequential damages (lost profits, business
interruption, etc.).
● We are not responsible for customs delays, import bans, or misuse of products.
● Your statutory consumer rights remain unaffected where they cannot be waived.

13. Privacy

Your personal data is collected and processed in accordance with our Privacy Policy.

14. Governing Law and Disputes

● These Terms are governed by the laws of the Philippines, without prejudice to
mandatory consumer protections in your place of residence (e.g., EU/UK laws).
● Disputes should first be raised with our support team. If unresolved, jurisdiction lies with the courts of the Philippines (or local courts as required by law).

15. Changes to Terms

We may revise these Terms from time to time. Updated versions will be posted on the Site, and your continued use constitutes acceptance.